Privacy Policy

1. Introduction

Welcome to Ahia Marketplace ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or sale
• Contact customer support
• Participate in promotions or surveys

This information may include:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Government-issued identification (for seller verification)
• Profile photographs

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, time spent, click patterns)
• Transaction history

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Process payments and prevent fraud
• Send order updates and marketing communications (with your consent)
• Improve our Platform and services
• Comply with legal obligations
• Resolve disputes and enforce our terms

4. Information Sharing

We may share your information with:

• Sellers/Buyers: To facilitate transactions
• Payment Processors: Paystack and other payment partners
• Delivery Partners: To fulfill and deliver your orders
• Service Providers: Third parties who assist in operating our Platform
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures, including:

• SSL/TLS encryption for data transmission
• Secure escrow payment system
• OTP (One-Time Password) verification
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and personal data
• Opt-out of marketing communications
• Request a copy of your data

To exercise these rights, please contact us at support@ahiamainmarket.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze Platform usage
• Prevent fraud

You can control cookies through your browser settings.

8. Children's Privacy

Users must be at least 15 years of age to use our Platform. Users between 15 and 18 may use the Platform with parental or guardian consent. We do not knowingly collect personal information from children under 15.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain information as required by law or for legitimate business purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy:

• Email: support@ahiamainmarket.com
• Website: https://ahiamainmarket.com
• Live Chat: Available on our Platform